Refund and Returns Policy

Thank you for choosing to shop at the NFIX online store. We are dedicated to ensuring your complete satisfaction with your purchase. If, for any reason, you are not satisfied, please take a moment to review our refund and returns policy detailed below.

Returns

We understand that circumstances may arise where you need to return an item. Therefore, we accept returns within three days from the date of delivery. However, please note that if it has been more than three days since your purchase, we regretfully cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following requirements:

• The item must be unused.
• It should be in the same condition in which you received it.
• The item must be in its original packaging.

How to Initiate a Return

Should you wish to initiate a return, kindly follow these simple steps:

1. Contact our dedicated customer service team at info@nfixonline.com. Please include your order details and the reason for the return in your communication.
2. Once your return is approved, you will receive a unique return authorization number. We will also provide you with clear instructions on how to proceed with the return process.

Refunds

Once we receive your returned item and complete a thorough inspection, we will promptly send you an email to confirm its safe arrival. This email will serve as a notification regarding the approval or rejection of your refund request.

If your return is approved, you can expect a refund to be processed within one week, credited back to your original method of payment.

Exchanges

In the event that you have received a defective or damaged item and require an exchange for the same product, we kindly ask you to reach out to our customer service team at info@nfixonline.com. They will be delighted to assist you further.

Return Shipping

Please note that all costs associated with return shipping will be your responsibility. We kindly ask for your understanding in this matter. Additionally, please note that shipping costs are non-refundable. If a refund is processed, the cost of return shipping will be deducted from the refunded amount.

Non-Returnable Items

While we strive to provide a seamless shopping experience, there are certain items that, due to their nature, are non-returnable. We will always indicate such items on the respective product page for your convenience.

Damaged or Defective Items

If, upon receiving your order, you discover that an item is either damaged or defective, please contact our customer service team within two days of delivery. Our team will provide you with the necessary instructions on how to return the item, and we will make arrangements for a replacement or refund accordingly.

Contact Us

Should you have any further questions or concerns regarding our refund and returns policy, please do not hesitate to reach out to our friendly and knowledgeable customer service team at info@nfixonline.com. We are here to assist you every step of the way and ensure your shopping experience with us is nothing short of exceptional.